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Voicemail being swamped

Dtull0h
Level 2

My mobile number is being spoofed and I am literally getting hundreds of call showing my number as the source. I have blocked my own number òn my android phone. However the calls still arrive in the voice mail box rapidly filling it up with silence. I have implemented  a voice message asking people not to leave messages but to send me a txt and I'll call them back. However, I still need some voicemail capability.

My questions are

How do I stop a blocked number going to voicemail?

How do I clear 250 messages at one time from the voicemail box

7 REPLIES 7
Ahra_G
Moderator

Hi @Dtull0h

 

Did you register or used the mobile number to a certain website? TPG do not have access to check this.

 

Otherwise, you can try the steps here: How to Handle Scam Calls/ Emails

 

Thanks! 

Ahra_G


 

Dtull0h
Level 2

Thanks for the reply. I dont understand the question. The mobile number that appears on the caller ID is my mobile number along with an old business name I used. As an example today at 4.08pm I received 213 calls from my old business name and number.. They were blocked but each one registered as a call on voicemail filling the box

Hence my questions. 

The link provided gave me a message saying I have insufficient permissions.  Maybe give me the full url.

Thank again for assisting 

David

Ahra_G
Moderator

Hi @Dtull0h, let us have your TPG account details instead via private message and we'll have a member of our Mobile specialist to assist further. 

 

Thanks! 

Ahra_G

Dtull0h
Level 2

I was wondering whether any action has taken place to investigate this? 

 

In the meantime is there a way to delete all voicemessages in my inbox?

Seems that I have to do it one by one. With over 200 blank messages this takes quite a while!

 

Thanks for your help

Shane
Moderator

Hi @Dtull0h,

 

We are still awaiting with your details. Send us your account information so we can coordinate this with our Mobile Team and have them contact you.

 

How to send a PM? 

 

Regards,

 

I was wondering whether any action has taken place to investigate this?

 

In the meantime is there a way to delete all voicemessages in my inbox?

Seems that I have to do it one by one. With over 200 blank messages this takes quite a while!

 

Thanks for your help

 

Dtull0h
Level 2

I've not heard from tpg about this issue. Have provided user name and mobile number by pm.

BasilDV
Moderator

Hi @Dtull0h 

 

We've responded to your PM as we want to make sure that we are speaking with the account holder.

 

Check your private message and will wait for your response to progress your case.

 

BasilDV