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Voicemail security code

Pierre14
Level 2
Hello i am suddenly being asked for a security code to access voicemail which I do not have. First time it happens since I got the number 10 years ago. Please advise on how to retrieve it. Thank you
9 REPLIES 9
Anonymous
Not applicable

Hi @Pierre14,

We received the same inquiry yesterday, this has been raised to our Network Engineers for investigation. We will proviide the feedback on this thread when it becomes available.

Regards,

Pierre14
Level 2
Thanks Shane. Will be awaiting feedback.
BasilDV
Moderator

Hi @Pierre14

 

Our team tried to call you today to no avail.

Do you have any preferred time for them to try again?

 

BasilDV

Pierre14
Level 2
I should be able to answer at 1pm
BasilDV
Moderator

Hi @Pierre14

 

We'll arrange the call between 1 PM - 2PM today.

 

BasilDV

BasilDV
Moderator

Hi @Pierre14

 

We understand that our team has been in touch and advised that a temporary PIN will be sent via SMS or email.

 

Once you use the temporary pin, you may change it to a new one.

 

Let us know how it goes.

BasilDV

stephenwei1
Level 2

Regarding Voicemail Security Code.

I cannot go into my voicemail, as I do not know the Security Code. How do I get the Security Code?

stephenwei1
Level 2

I have the same problem.

Anonymous
Not applicable

Hi @stephenwei1,

 

We'd love to help check raise this to our Mobile Team and assist us to retrieve the Security Code for the Voicemail. Could you shoot us a PM with your details.

How to send a PM? 

 

Regards,

 

Regarding Voicemail Security Code.

I cannot go into my voicemail, as I do not know the Security Code. How do I get the Security Code?

I have the same problem.