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What happens if you don't active SIM or cancel?

hos_au
Level 2

My SIM order was taking ages to be dispatched, so I requested the mobile specialist to cancel the order and issue refund because I could not wait anymore and that I was going to purchase a SIM from a different provider - he said he would comply and proceed with the cancellation. Lo and Behold, within 2 hours got an SMS that my hardware has been dispatched. That's the last update I got on Wednesday and since then there's no tracking update and it's still waiting to be picked up from sender.

 

Most appalling mobile service I've ever used and will never recommend to anyone. What happens in terms of billing if don't active the SIM once I recieve it? Will I be billed next month?

3 REPLIES 3
Shane
Moderator

Hi @hos_au,

 

We understand that you have been in contact with one of our Account Specialists Team last Wednesday and discussed details of the cancellation. Please check your inbox for more information.

 

Regards,

 

 

My SIM order was taking ages to be dispatched, so I requested the mobile specialist to cancel the order and issue refund because I could not wait anymore and that I was going to purchase a SIM from a different provider - he said he would comply and proceed with the cancellation. Lo and Behold, within 2 hours got an SMS that my hardware has been dispatched. That's the last update I got on Wednesday and since then there's no tracking update and it's still waiting to be picked up from sender.

 

Most appalling mobile service I've ever used and will never recommend to anyone. What happens in terms of billing if don't active the SIM once I recieve it? Will I be billed next month?

 

hos_au
Level 2
I have received the SIM today and disregarded as suggested. When will the canceltion and refund take effect?
Shane
Moderator

Hi @hos_au,

 

We chased this to our Accounts Specialists Team and now awaiting for the updates, we will get back to you as soon as it becomes available.

 

I have received the SIM today and disregarded as suggested. When will the canceltion and refund take effect?