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Why is my mobile service so terrible/slow?

Level 1a

Hello,

 

I would like to know why my service is extremely terrible and slow, I have moved from a Telstra network operator to TPG and I now never get any service, my SMS and Calls drop and my data is extremely slow or doesn't work at all. I am clearly within Vodaphone's coverage network yet I am still having these issues.

 

I have a OnePlus 5T 8GB/128GB on the 15 GB mobile data plan. I live in Chiltern, Victoria and often use the highway as a method of travel, where service is also extremely terrible. I also have constant disconnects and other connection problems, etc.

12 REPLIES
Moderator

Hi @JaffaCakes,

 

Welcome to the community!

 

I went ahead and used your community details to pull up the account and I got a match.

I would like to arrange a call from one of our Mobile Technicians for further tests and investigation.

Kindly PM me your best contact number and preferred time.

Regards,

Moderator

Hi @JaffaCakes,

 

Thanks for sending me a message. Please let me know how it will go and should you require further assistance.

 

Regards,

Level 1b

I'd love to know what the answer to this question was! I ported across this morning and have had one bar of cover (so pretty much can't use any mobile apps) since. I'm assuming that this is because Vodaphone?

Moderator

Hi @andilee

 

Welcome to the Community!

 

The strength of the mobile phone signal / reception will vary as it depends on various factors, such as proximity to the nearest cell tower, any obstructions such as buildings or trees.

 

We recommend to speak to one of our Mobile specialists to investigate on this further.

 

Please send us your best contact and number via Private Message so that I can arrange this for you.

 

Regards,

 

Level 1b

Still no phone call. Still rubbish service. I'm getting good cover on my Optus tablet and my Telstra work phone, but nothing on the TPG phone.

Moderator

Hi @andilee,

 

I apologise if you feel that way.
 

We would love to arrange a call from one of our Mobile Specialists for further investigation.
 

I tried to use your community details to pull up the account unfortunately no match.
 

To better understand the situation kindly PM us your account details (Customer ID or Mobile number associated with the account).

 

For reference: How do I private message (PM) in the community

 

Regards,

Level 1b

Thank you! I've messaged you (and messaged Erika a couple of days ago) - would very much appreciate any help you can offer sorting this out. As it stands, the service is completely useless - which tallies well with my previous experience on the Vodaphone networks, but which doesn't help me to actually, y'know, check FB, make phone calls and send messages. 

Moderator

Hi @andilee,

 

Thanks for sending us a message.

I checked and confirmed that we do not receive any message on Erika's Inbox.

 

Perhaps, you can PM me your account details together with your best contact number and preferred time and I will have one of our Mobile Specialists call you today.

 

Regards,

Level 1b

I've PMd you twice, immediately following each of your replies. This is not giving me a great impression of TPG...