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Why is my mobile service so terrible/slow?

Level 1a

Hello,

 

I would like to know why my service is extremely terrible and slow, I have moved from a Telstra network operator to TPG and I now never get any service, my SMS and Calls drop and my data is extremely slow or doesn't work at all. I am clearly within Vodaphone's coverage network yet I am still having these issues.

 

I have a OnePlus 5T 8GB/128GB on the 15 GB mobile data plan. I live in Chiltern, Victoria and often use the highway as a method of travel, where service is also extremely terrible. I also have constant disconnects and other connection problems, etc.

2 REPLIES
Moderator

Hi @JaffaCakes,

 

Welcome to the community!

 

I went ahead and used your community details to pull up the account and I got a match.

I would like to arrange a call from one of our Mobile Technicians for further tests and investigation.

Kindly PM me your best contact number and preferred time.

Regards,

Moderator

Hi @JaffaCakes,

 

Thanks for sending me a message. Please let me know how it will go and should you require further assistance.

 

Regards,