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Wi-Fi calling

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Level 1
Hi, since I’ve moved from Telstra to tpg my WiFi calling hasn’t been working. I’ve tried resetting my phone and network settings. Nothing is working. Is it not compatible with tpg?
3 REPLIES 3
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Moderator

Hi @Jodie9210,

 

Welcome to the community!

 

TPG Mobile do not support Wi-Fi calling feature.

 

Let us know should you require further assistance.

 

Cheers!

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Level 1a

Hi. Simple question. Why doesn't TPG have wi-fi calling for mobiles. These are relatively new routers with nbn speeds.

 

When I phoned TPG they told me firstly that the Modem manufacturer,, TPLINK, can activate the ports needed to have wi fi calling enabled.

Then I was told I had to ask Apple to find out what ports they use on their Iphone. and then I could call TPG and they would set the router.  I called Apple and they advised it should be an auto process on my phone.  Just select wi-fi calling.They have no idea about which ports at the moment.  

So now I have an 18monthh contract with TPG without a wi-fi calling option available.  There is no mention of this in any written info. So I would suggest that if TPG does not have wifi calling, then Ipossibly I should not have TPG.

I have been with TPG for quite a few years, but tno wi-fi calling is a backward step in high speed technology.

Is there something you can do? Do I need to get another modem?

Please advise as my phone reception in our house has degraded to the point we either have to go outside to make a call or run upstairs and stick the phone out of the windows.

IF phone makers make wifi calling then surely carriers should make the software compatabile.

Thanks

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Moderator

We appreciate your feedback and we'll surely pass this on internally,@nusilouis. Unfortunately, at this point, TPG does not support Wi-Fi Calling.

 

Let us know if there's anything else that we can assist you with.