Your data is now barred as you have insufficient Prepaid balance.

[botch]

Hello. I got a SMS from TPG says "Your data is now barred as you have insufficient Prepaid balance." Looks like I can still use my data. Do I have to do anything? Thank you for your help.

[Shane]

Hi @botch ,

Welcome to the community!

Thanks for rasing this to us, here is an article that will guide you on how to add prepaid balance to your TPG mobile service. Please see the link below.

How to add Mobile Prepaid Balance 

Regards,

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@botch wrote:

Hello. I got a SMS from TPG says "Your data is now barred as you have insufficient Prepaid balance." Looks like I can still use my data. Do I have to do anything? Thank you for your help.

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[Juniper]

I too received the same SMS this morning. My normal direct debit was on the 4th Oct and I have checked my data today, I have 16GB remaining. Can I keep using my data?

[BasilDV]

Hi @Juniper

Welcome to the Community!

We tried to search for your account using your community details to no avail.

We'd like to have a better understanding of the situation. Please send me a PM with your TPG username or customer ID number.

BasilDV