Your service has not been activated yet?

[dyahnov]

You have removed "Mobile Service Control Panel" for 3 numbers on my account overnight (Moving to Novus), while in CSRMODE there is no way to enable mobile data as "Your service has not been activated yet."? I need mobile data enabled immediately for one of the numbers and can't do so due to TPG's fault.

[dyahnov]

No reply, no feedback, time to leave TPG.

[BasilDV]

Hi @dyahnov

Welcome to the Community!

We understand that our Novus system is new to our customers.

We are here to help and provide guidance with your queries.

Now, in order to enable your 'Mobile Data', under the CSR mode, just select the desired Mobile number, then go to 'Settings'.

On the said tab, scroll down and you'll be able to locate the 'Mobile Data'.

Let us know if you need further assistance.

BasilDV

[dyahnov]

The problem is that in your old system the control panel has gone already:

while in new system it is not appeared yet:

So my mobile is without data until your port the account (next 7 days).

[Ahra_G]

Hi @dyahnov, let us know your most convenient time to receive a call so we can have a member of our Mobile Support team to contact and assist you. 

-Ahra_G