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can receive sms overseas

wolf1977
Level 2

hi I currently in germany, I can not receive any sms while in germany since 3 days now. I can send sms make phone calls and receive phone calls. It is very important for me to receive SMS i.E account veriffication and banking Please help asap

1 REPLY 1
Anonymous
Not applicable

Hi @wolf1977 ,

 

Let us help rectify the issues affecting your mobile service. What troubleshooting steps have you taken so far?  Please do the following troubleshooting below.

 

  • Manual network selection on the handset and search for roaming network available on the list. Make sure that your handset is compatible for roaming.
  • Turn on and off Airplane mode
  • Try different handset (only if available)

 

If the service is still not working, please provide the following information via private message:

 

Country:
Exact Location :
Handset used:
Error message:
SIM card number:

 

How to send a PM?

 

Regards,