can't make or receive calls

[bimdas23]

Just switched back to TPG and now my mobile can't make or receive phone calls. It can receive SMS and mobile data though.

Tried 

-Restarting phone multiple times

-Tried two different phones

-Reset network settings in phone

-call barring is off

I saw that other people have the same problem and are asked to pm an admin but when I try that the "send message" button doesn't appear on the admin's profile page. 

[bimdas23]

Geez, no response from the team. Looks like I'm going to have to go to the TIO to get this sorted.

[Ahra_G]

Hi @bimdas23,

Is this a ported number or from TPG? Please send us a private message and we'll help get this sorted. 

-Ahra_G

[bimdas23]

its a ported number. one i have previously used with TPG. I have sent you a PM with my account name. Hopefully I can get this sorted soon as I can't even receive calls from anybody.