I want to cancel my mobile service, was told I needed to give 7 days notice prior to next billing date which is 2 weeks before the end of the plan's month, meaning I will lose 3 weeks of that month. Or can I get a refund if I cancel after payment (cancelling at the end of the month)
Hi @hyching, we are sorry to know that you'd like to cancel your mobile plan.
Please send us a private message with your TPG customer ID, Mobile Service Number (MSN) and complete address so we can pull up the account.
To send a PM, please refer to this link: How do I private message (PM) in the community
If your concern is about TPG Mobile Singapore service, you may send them an email to Singapore Mobile Team at firstname.lastname@example.org or visit their Facebook Page at https://www.facebook.com/tpgmobilesg/