cannot make or receive calls

[jnicholas36]

My landline phone has not worked since 20 December.  Now I cannot make or receive calls on my mobile phone.  Can someone advise me what the problem is?

[BasilDV · Accepted solution]

Hi @jnicholas36 

Welcome to the Community!

We were able to locate your account using your community details and understand that you've been in touch with our Tech team on both NBN and Mobile service. Your case has been escalated to our Engineering team for further investigation and updates will be given within 24 to 48 hours as soon as it becomes available.

We apologise for the inconvenience this has caused.

Let us know if you need further assistance.

BasilDV