Hi @jem and @ssar,
There are few factors that may affect your SMS/calls with your mobile service.
Check for service outages
- If all of a sudden you noticed your data/SMS isn’t working, an unplanned outage or network maintenance may be happening.
- You can check if there are any data outages in your current location by clicking HERE.
- You just need to enter your phone’s make and model and your location’s suburb and post code.
Check for coverage availability
- Depending on your current location, call and SMS coverage may vary.
- You can check for data coverage availability in your current location by clicking HERE and clicking “Coverage” under “IMPORTANT THINGS YOU NEED TO KNOW”.
Here are also some basic troubleshooting you can perform:
Power Cycle Handset
Press and hold the handset's power button for 3-5 seconds then a reboot option should pop-out to the android/iphone's screen.
Perform Manual Network Selection
Network Selection. Check in your settings that your phone is set to automatically select a network. If your phone is already set to automatically select a network, try to manually select your mobile Network Provider to Vodafone. You may need to turn the phone off and then back on again for the change to be in effect.
For iPhones:
- Go to Settings>Cellular / Mobile>Network Selection>Switch off Automatic Option
- Wait for the list of Mobile Providers to appear, then choose TPG / Vodafone on the list and test the service
For Android Phones:
- Go to Settings, look for Mobile Network>Network Operators>Choose a network manually or
- Go to Settings, look for Mobile Network>Carrier>Switch off Automatic Option
- Wait for the list of Mobile Providers to appear, then choose TPG / Vodafone on the list and test the service
Change Network Mode/Preferred Network (from 4G to 3G or vice versa)
Check that your device's network mode is set to automatic. If you have a 4G device in a 4G coverage area but you are only able to connect to 3G, make sure that 4G is switched on. You may also try switching from 4G to 3G if you’re having issues with 4G.
For iPhones:
- Go to Settings>Cellular / Mobile>Cellular Data / Mobile Data Options>Voice & Data>
- Choose between 3G and 4G (LTE) and check which network would give you the best service
For Android Phones:
- Go to Settings>Look for Mobile Network>Network Mode
Choose between 4G/3G/2G Automatic, 3G/2G Automatic and 3G only and check which network would give you the best service.
Try a different handset.
- Try a different mobile handset using TPG SIM.
If all of the above does not work, please send your Customer ID or TPG mobile number via private message so we can have our Mobile Team to assist further.
Regards,
Ahra_G
