eSIM

0459184022
Level 2
Just wondering if there is any update on eSIMs? I would like to connect my Samsung watch that I bought in 2018 hoping that I'd be able to connect it by now. Considering changing providers so that I can use it effectively.
6 REPLIES 6
Riezl
Moderator

Hi @0459184022,  this is still a work in progress and we'll surely let customers know via our website/social media once a new feedback becomes available.

0459184022
Level 2
This has been a 'work in progress ' for close to 2 years. So it looks like you ,as in TPG, can't negotiate to get on the system and stay up to date with technology. Not very good.
Riezl
Moderator

We take a genuine interest to all our customer feedback and we'll pass this on internally, @0459184022.

DaveB-Zetland
Level 2

It's been more than 4 months since the last post from a customer that would like an eSim for their Apple Watch. 

 

Any progress? Is there an estimated time of arrival?

 

My wife and I are both keen to get one.

mdelanis
Level 2

I also looked into a eSim with TPG around 2 months ago and it appears that this is not a high priority for TPG. Having been with TPG for over 10 years with 3 Mobile devices. I may need to start doing what I did with Telstra over ten years ago and that is migrate my services to another carrier. 

If enough people express their interest then maybe they will listen to their customers and not their "Bean Counters" 👀

destination
Level 2

@Level 1c you are right, seems like its not at all in priority for TPG. I am also with TPG for more than 10 years with NBN and 3 phones. Looks like we need to gather more people together to get out of from TPG to another provider and then only TPG will learn their lesson.