France data roaming not working

[Loongsengonn1]

I am in France and my data roaming is not working. My mobile data and data roaming are both on. My network indicates Orange France 3G. Please help me resolve.

[Angeli]

Hi @Loongsengonn1, 

Did you nominate a prepaid balance for your international roaming? Kindly send me your TPG customer ID or mobile number, so I can have it checked.

How do I private message (PM) in the community
 

Regards,

Angeli