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i lost my sim card

042034xxxx
Level 2
Level 2
‎11-02-2019 10:45 AM

I lost my sim card when I went to overseas. I required a new sim, I tried to call to customer service on 131423, but nobody was answering my call. Please help me throughout this issue.

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Shane
Moderator Moderator
Moderator
‎12-02-2019 10:41 AM

Hi @042034xxxx,

 

We are sorry to know that your SIM card was lost. We're able to locate your account using your community details and based on the latest log, you have been in contact with one of our Mobile Specialists and processed the SIM replacement.

 

Let us know should you require further assistance.

 

Cheers!

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