Hi I've just landed in roam and I cannot connect to a network. I have used my TPG roaming over the last few years in Europe and asia without problems as the phone finds a network automatically. Have re-booted, tried to connect manually with no luck. Can you please sort the problem for my sim XXXXXXXXXX
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Hi @sboyle, we had a look at your account and we can see that the prepayment balance has been used. We normally advise customers to make sure that there's a prepayment balance on the account to ensure that the roaming service will work.
Here's a community article that can help you:
How to add Mobile Prepaid Balance
Are you also able to provide us the available networks?
Hi Rezi. Thanks for your reply. Re the pre-payment balance, its something you guys deduct. I don't switch off global roaming as I travel frequently. I'm happy for you to deduct a prepayment let me know or let me know what I have to do make the pre-payment RE available networks my phone says I WIND and 3 ITA are available. Vodaphane and I TIM are "forbidden"? I have tried putting the sim in another handset but to no avail.
Hi There. Any progress on this matter? I have been able to register on IWIND (I have bars and a R symbol) but have no "G" network. All roaming settings are enabled on my phone. Please fix this urgently as the phone number is also my business number in Australia and clients will be trying to contact me.