international roaming

[davidjwee]

cant use my phone in Singapore even though roaming is enabled. No test received and all calls go straight to voicemail which i cant access

David W

[davidjwee]

Had similar problem when i was in NZ

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[BasilDV]

Hi @davidjwee 

Are you currently connected to a network?

What network are you currently using? Is it set on automatic or manual select a network?

We'd like to check on this further. Please send us a private message with your account details.

BasilDV

[davidjwee]

network set to manuel. can use phone to call local numbers now. But text messages not received. Hence, unable to access my TPG acct since no verification code receivef

[BasilDV · Accepted solution]

Hi @davidjwee

What troubleshooting have you tried so far?

Kindly send your account details via PM for us to check your account.

BasilDV

[davidjwee]

i change network selection to manuel and then selected the local network. Worked once only.
i have 2 sims active and my tpg sim is not main sim when i am overseas. Only needs it to receive calls from australia and text sent from australia. as it is now i cannot get both so my access to my tpg account as well as my bank accounts

[davidjwee]

I have email confirmation from TPG enabled and yet i am now told that it is disabled. I have wasted a lot of time trying to get it enabled as I need my Oz number whilst away, Happened before. No one in TPG seem to care. All u guys do is just tell me that I have to go to your PRIVACY dept to getit enabled . They sent sms which i obviously cannot receive since no roaming. I have never experience this with previous telco. Now beginning to regret changing telcos just to save a few bucks.