mobile data not working

[zorfor]

On Samsung Android, anytime I lose wifi or network connection i need to turn phone off and back on to establish mobile data.

Phone is updated, apn is reset multiple times

[Ahra_G]

Hi @zorfor, 

Could you please confirm whether you are connecting through Wi-Fi or you are using your mobile data? 

PM us with your TPG customer ID or username via  so we can assist and perform troubleshooting along with you. 

Thanks! 

Ahra_G