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mobile data not working

Level 2

ran out of data so decided to top up, now a day after topping up no data has come through.


phone is asking me to sign into a network for TPG. tried multiple ways online such as changing APN, removing sim card and flight mode on/off.


would appreciate some help as $50 worth of my month salary has been spent and i have recieved nothing.


Hi @erwinrommel12 , please send us a private message with your TPG customer ID, Mobile Service Number (MSN) and complete address so we can pull up the account and help get to the bottom of this.


To send a PM, please refer to this link: How do I private message (PM) in the community