mobile usage site (Novus) not show my other mobile usage

[Albert001]

Hi,

I have got 4 mobile phones under my account. When I logon to my mobile usage site (Novus) I only can see one mobile phone usage. There are no ways for me to switch to other mobile phone number.

[Anonymous]

Hi @Albert001, 

Let us have your customer ID or mobile number via private message and we'll have it checked from our end. 

How do I private message (PM) in the community
 

Regards, 

Angeli

[Albert001]

From the left hand menu, I click "Add New Service" goto "Add New Service" page.

On "Add New Service" page, there is only one button (Add Mobile) which goes to "Add new mobile" page. There are no functions for me to add my existing mobile phone on "Add new mobile" page.

[Anonymous]

Hi @Albert001, 

There's no need to do that. We've already reported your My Account issue to the relevant team and once we hear back from them, we'll be in touch with you. Apologies for the inconvenience.

Regards,

Angeli

[Anonymous]

Hi @Albert001, 

The option to "Manage other services" on your Toolbox (My Account) should be fixed by now. Kindly let us know if you still encounter an issue. 

[Albert001]

I still have the same problems when I logon to my account with my Customer ID or User Name.

[Anonymous · Accepted solution]

Hi @Albert001, 

Kindly try to log in with any of your TPG mobile number. Let us know how it goes.

[Albert001]

It works when logon to my TPG mobile number. I have an option to show different mobile numbers.

Thank you

[Anonymous]

Perfect @Albert001! Cheers.