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Level 1

hi there 

i am tpg customer 

i have lost my phone with mobile sim 

where can i get new sim with my old number 

my num is  04*********

email address  s*************3@gmail.com

4 REPLIES 4
Moderator

Hi @santosh 

 

Thanks for contacting us today. I have edited your post as it contains your personal information. Please avoid posting of personal details on the public page e.g. customer ID, telephone numbers and similar pieces of information as they may compromise your account security.

I'd like to arrange a call from one of our Mobile Specialists to provide you details for your lost SIM. Kindly PM me your best contact number and preferred time.

 

In case you need a reference on how to send a private message please click here.

 

Regards,

Angeli_L

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Level 1a

Hi, I cannot make out going calls on my mobile as a voice message says there is not enough funds??

I would like some one to call me back on 03 9217 1231 to have this matter rectified please. I am home all day today.

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Level 1a

Wish you to quote on Iphone 11 purchase price.

hi there 

i am tpg customer 

i have lost my phone with mobile sim 

where can i get new sim with my old number 

my num is  04*********

email address  jenturville@bigpond.com


 

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Moderator

Hi @jenturville1943

 

We have located the account using your community details. Kindly send the mobile number of the lost SIM via private message, so we can temporarily bar your service to prevent unwanted/unauthorised usage. We can process your new SIM order for $10.

 

We also have two delivery options: Australia Post and StarTrack.

 

Australia Post
Delivery of SIM card via Australia Post is free of charge. Delivery typically takes 3-5 working days for customers in New South Wales and 5-8 working days for customers anywhere else in Australia. Shipping fee is free.

 

StarTrack
Delivery of SIM card via StarTrack in metro areas and major towns takes 1 to 2 working days, while the delivery to rural and remote areas takes 2 to 4 working days.

 

Startrack does not deliver during weekends and holidays. If you are not around to receive the
package, they will normally leave a docket at your shipping address so that you can claim the equipment at the nearest post office. A $10 shipping fee will also apply.

 

Once we process the SIM replacement and you happen to retrieve the handset and/or the SIM, it will no longer work as the services will be permanently blocked. We will send you a SIM card containing a single SIM in all sizes: Standard, Micro and Nano.

 

Just a few reminders after receiving the replacement SIM:

 

1. You may activate the SIM online or may call TPG Support for assistance at 13 14 23 options 1 and 3.

2. Timeframe for replacement SIM card activation is within 2 hours.

3. Powercycle the phone after the estimated timeframe of activation

4. Handset should be network unlocked

5. Request is irreversible

 

 

Regards,

Ahra_G