my account is expired

[uts_cyb]

Hi staffs,

           I recently attempted to perform an outgoing call from my phone, but when I received a message from TPG that my account is expired and I need to contact TPG Customer Support.  What can I do about this? I find that my TPG account can not be logged in.

Thanks,

[Anonymous]

Hi,

We'd like to check the status of your mobile service. Please send us a PM with your mobile number and full name so we can look into this.

How to send a private message in the Community 

Regards,

Dann

[uts_cyb]

Thanks for your response. Currently, I have called the service number of your company, my phone number is avaliable now. However, I find a question in my account. My Amount owing was originally -289, so I add 300 to the prepaid balance account. Then my amount owing becomes -589. Why? I need to pay more? Any reason?

Yours,

YB

[BasilDV]

Hi @uts_cyb

We checked the account and it shows that you have a credit for the amount of $289.62.

The negative (-) symbol might mean that it is a credit amount in the account.

If you want to discuss this further, please send me a PM with your preferred time and best number to be contacted.

BasilDV