new sim card

[dennyvz]

I received my new sim yesterday and have tried to activate it today.  I have just received an email from TPG saying my activation to transfer my mobile number has failed- 003 has not been issued. It said I must phone Mobile support and select option 2 and then 3, I cannot phone that number as I cannot make calls as I do not have a sim in my phone to make calls.   Can you please tell me what i must now do if I cannot phone the help desk. 

Thank you

[BasilDV]

Hi @dennyvz,

Welcome to TPG Community!

We were able to locate your account using the mobile number that you've provided.

We would like to confirm if your account from your previous provider is already canceled before you transfer the account with us?

Kind regards,

BasilDV