Look in Settings, Mobile networks, Access point names. Is anything selected?
Take note of current setting and try another. It looks the sort of thing that is set by the SIM card.
I use the SIM card in another phone and it has no mobile data.
I turn on data roaming and it has mobile data.
I'm in the exact same boat as you. I tried turning off phone, toggling mobile network, toggling flight mode and nothing seems to work. The down and up arrows under 4G icon seems to be active but nothing will load.
EDIT: I even tried 3G only and it doesnt work either
Hi ellieshu. You said earlier that "I turn on data roaming and it has mobile data". Could you then use the internet or is it still not working? You have just posted that it is still not working.
Send me your account details together with your best contact number and preferred time tomorrow, we'll have our Mobile Specialists to contact you for real-time test and investigation.
In case you need a reference: