no internet connection on Samsung S10 android mobile phone

[kiterman55]

I've just inserted a prepaid TPG SIM (calls and data) and activated the phone

I have full call function but don't have any data connection
I turned on WiFi setting but don't see any TPG related network to add

I can connect mobile to home NBN internet (not TPG) but how do I have data/internet connection when away from home?

Phone is Samsung Galaxy S10

Thanks

[Anonymous]

Hi @kiterman55, 

Welcome to TPG Community! 

Here's an article that can be of help to you:

https://community.tpg.com.au/t5/Home-Phone-Voice/No-Mobile-Network-Coverage/td-p/39654

If it won't work, we suggest to contact your phone manufacturer to conduct a troubleshooting on your Samsung device. 

Regards, 

Angeli