no mobile service

[pthale]

My account was activated yesterday. the account is active. I have 2-4 bars reception. I cannot send or receive texts or calls. Any number I try to call says 'not registered on a network'. Phone says 'no service; selected network (roaming) unavailable'.

[BasilDV]

Hi @pthale

Welcome to the Community!

We've edited your post as it contains your email address. Please avoid posting any account or personal information on a public thread as it may compromise your security.

We were able to locate your account and understand that you've been in touch with our Mobile team.

The case has been resolved as the TPG SIM card was able to work using the new phone that you bought.

Let us know if you need further assistance.

BasilDV