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sim activation not happened even after getting confirmation mail

Level 2


I ported my number from another provider and followed instructions to activate sim. I got an email yesterday saying sim is activated. However, when I changed sim I am not getting a signal and showing only SOS only instead of signal.

I have followed all the steps told by customer care and still, it did not help and they advised it will take 2 to 3 days to resolve the issue. I ended up now not having a number to call. How disgusting it is?At least they could have sorted the issues before porting rather than making me a frustrated customer.

Now I am thinking I made a mistake to join TPG.




Hi @6340213,


Welcome to TPG Community!


I was able to locate your account using your community details and seen that the mobile service is already working after the case was escalated to our Mobile escalations team.


Let us know should you require further assistance.


Kind regards,