TPG Community

Get online support

why cant i get otp for my number

Dinishxfiqq
Level 2
 
1 REPLY 1
Aubrey
Moderator

Welcome to TPG Community @Dinishxfiqq!

 

Are you unable to receive any OTP from anyone at all or is it just from a particular company? Is incoming and outgoing SMS working though? 

 

You can try the following steps, see that solves it:

  • Restart your phone
  • Turn on/off the airplane mode
  • Check message permission/blocked number (if applicable)
  • Try SIM on a different handset
  • Perform reset network

You can send us a private message with your mobile number if you need further help. 

 

Cheers!