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1 year contract how to cancel

Level 1b
 
3 REPLIES 3
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Moderator

Hi @annjackson19 

 

Would you be able to clarify what you want to cancel specifically?

 

Regards,

Will

Level 1b
Our nbn speeds are shocking! Right now 1.5 last night 6.4 so dissatisfied with TPG internet. How do l cancel?
Moderator

Hi @annjackson19,

 

We are saddened that terminating your service have crossed your mind because of the slow internet speed.

 

If you can give us a chance, we'd like to raise this to our Senior tech team to further check what is happening with your service and have this resolve as soon as possible.

 

Please send me a PM with your preferred time and best number to be contacted.

 

How do I private message (PM) in the community

 

BasilDV