Welcome to TPG Community!
We tried to search for your account using your community details, but failed to find a match.
Are you able to provide us the exact Model of your Epson printer?
By the way, after turning On or Enabling the WPS of your modem, did you check with your Epson printer if it can detect the WiFi network of your modem?
Please shoot me a private message with your TPG username or customer ID number for us to pull up the account.
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Welcome to the Community!
If you're trying to connect the printer using WPS, then you have to activate the WPS function of the modem. You may visit the link below for the guide to enable the WPS function:
Similarly, if the printer provides an option to connect via passphrase, then simply key in your normal WIFI password during the set up on your printer instead.
Thanks Will, you have solved my problem and stopped my frustration, I'm/the printer, is now connected.
I should have discussed the operation of the router with the Technician at the installation of NBN yesterday.