Hi @annjackson19,
We are saddened that terminating your service have crossed your mind because of the slow internet speed.
If you can give us a chance, we'd like to raise this to our Senior tech team to further check what is happening with your service and have this resolve as soon as possible.
Please send me a PM with your preferred time and best number to be contacted.
How do I private message (PM) in the community
BasilDV
