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1 year contract how to cancel

annjackson19
Level 2
 
3 REPLIES 3
Will
Moderator

Hi @annjackson19 

 

Would you be able to clarify what you want to cancel specifically?

 

Regards,

Will

annjackson19
Level 2
Our nbn speeds are shocking! Right now 1.5 last night 6.4 so dissatisfied with TPG internet. How do l cancel?
BasilDV
Moderator

Hi @annjackson19,

 

We are saddened that terminating your service have crossed your mind because of the slow internet speed.

 

If you can give us a chance, we'd like to raise this to our Senior tech team to further check what is happening with your service and have this resolve as soon as possible.

 

Please send me a PM with your preferred time and best number to be contacted.

 

How do I private message (PM) in the community

 

BasilDV