I have 26 unknown charges made to my credit cards within an hour and after I called, I was told that it was under investigation. After nearly 48 hours I haven't received any callback. This is borderline fraud and should have been dealt with promptly. I had to ring the bank to put a temporary block on my credit card. I just checked my credit card and those payments are now charged, which then require me to raise a dispute with the bank against these TPG charges. I'm very dissapointed with how this is dealt with and it is wasting a lot of time at my end and I'm sure equally on yours when those formal disputes/complaints are raised.
Thanks David for your help and your prompt response.
I intend to raise dispute on those transactions with the bank and also raise a formal complaint as a consumer after midday. Given what you just said I will hold it off till tomorrow AM if the issue is not resolved. Currently with putting my credit card on-lock, this has inconvenience us and also has the flow-on effect of having to deal with my scheduled payments.
Please understand that I do need this to be resolved ASAP not just for the above reason but I also need to know if my account has been compromised or if there was an identity theft that resulted on what has happened. To me, this is a pretty serious case and given my initial call to TPG was not being taken seriously, it is very infuriating.
We apologise for any confusion and we take all customer concerns seriously.
Just give us a little time to rectify any issues.
Someone will call you. Its outside our scope as forum moderators.