I have been unable to receive emails through my 365 Outlook account since 4/09/23. I have tried looking at this forum and following advcie but have had no luck.
I have tried calling TPG and that is an absolutely waste of time as nobody answers the phone after being on hold for over 30 mins.
The message I get after attempting the fixes listed in this forum is as follows:
"We couldn't connect to the incoming (POP) server using the specified encryption method. Please check the incoming (POP) server encryption method and try again."
I can access my TPG post office through the tpg site but I shouldn't have to and as a customer of over 30 years, I am disgusted with the poor level of customer service from TPG.
If anyone else can help me that would be greatly appreciated.
Hi @Noddy54 . Has this only been a problem since Thursday 21st?
After the mail system outage, some older clients couldn't connect because TLS 1.0 and 1.1 were no longer supported.
What mail client and version are you using?