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Can't send emails

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pclearz
Level 2

Hi,

I have not been able to send emails today from my Outlook client. I tried to send a test message to myself and that didn't work either. The error message is


Task 'xxxxxx@tpg.com.au - Sending' reported error (0x800CCC78) : 'Cannot send the message. Verify the email address in your account properties. The server responded: 530 Authentication required'

 

How can I get this fixed?

Regards,

xxxxxx@tpg.com.au

1 ACCEPTED SOLUTION

Accepted Solutions
Anonymous
Not applicable

Hi @pclearz ,

 

We created an article that will help you perform a basic troubleshooting to fix this error message when sending emails. Please see the article below.

 

How to enable SMTP Authentication

 

Let us know how it will go.

 

Note: We edited your post for security purposes.

 

Regards,

 

Hi,

I have not been able to send emails today from my Outlook client. I tried to send a test message to myself and that didn't work either. The error message is


Task 'xxxxxx@tpg.com.au - Sending' reported error (0x800CCC78) : 'Cannot send the message. Verify the email address in your account properties. The server responded: 530 Authentication required'

 

How can I get this fixed?

Regards,

xxxxxx@tpg.com.au

View solution in original post

3 REPLIES 3
Anonymous
Not applicable

Hi @pclearz ,

 

We created an article that will help you perform a basic troubleshooting to fix this error message when sending emails. Please see the article below.

 

How to enable SMTP Authentication

 

Let us know how it will go.

 

Note: We edited your post for security purposes.

 

Regards,

 

Hi,

I have not been able to send emails today from my Outlook client. I tried to send a test message to myself and that didn't work either. The error message is


Task 'xxxxxx@tpg.com.au - Sending' reported error (0x800CCC78) : 'Cannot send the message. Verify the email address in your account properties. The server responded: 530 Authentication required'

 

How can I get this fixed?

Regards,

xxxxxx@tpg.com.au

pclearz
Level 2

Hi Shane,

Thank you for your instructions. They worked - problem is now fixed.

Regards,

xxxxxxx@tpg.com.au

Anonymous
Not applicable

Yay! Glad to know that the article did the trick. Have a lovely weekend!