Welcome to the Community!
We regret to know that you wish to no longer continue with the service. I've managed to locate an account using your Community details and have seen that you were able to speak with one of our Accounts Specialists and attended to your request.
As advised, kindly wait for their email confirmation within the next 24-48hrs.
Should there be anything we can assist you on your transition, please don't hesitate to let us know.