Hi
I would try to reset your password again and then see if you can login to the TPG Postoffice to confirm the password change.
Some info for you if you havent already seen it.
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Cannot Send Email Rejected by the Server/Banned from using SMTP
If you can't send email using your Email Client but you can send through our Postoffice, chances are your email address have been blocked from using our SMTP server.
You may get the following error message when sending email.
For MAC: Rejected by the SMTP Server
For Windows: Banned from using SMTP
Our SMTP Server automatically blocks and the Postmaster can manually block email address from sending email using SMTT for security purposes.
Most common issue is when an email address has been compromised and is being used for the following:
- TPG SMTP servers detected that the email address is sending spam emails, virus or malware.
- TPG SMTP server has detected that your account is sending messages to a large number of recipients; Unsolicited bulk email (UBE) / Unsolicited commercial email (UCE).
- TPG SMTP Server has detected that your email has been used with a foreign IP Address “overseas”.
You can follow the simple steps below to fix this issue:
Change you TPG account password online: https://www.tpg.com.au/home/myaccount
After changing the password. Wait for 15-30 minutes before sending an email.
If this does not work then get back to me via PM
To learn how to send a private message, click here.
Regards,
Peter
