Change email password

[peterd5207]

Hi,

My wife has an email account linked to my primary account, but cannot change her email password which was caught up in a data breach because she has no valid phone number linked to her account. When we try to change password online it gives an error message about no valid phone number and says to contact tpg.

[BasilDV]

Hi @peterd5207 

We'd like to check on what we can arrange for you.

Please send us a private message with your account details.

BasilDV

[peterd5207]

Thanks. I rang tpg again. They said submit a Confirm Identity form with my wife’s details and phone no. Did that. Then she had to send photo ID. Now we’re waiting.

[BasilDV]

Got it! Let us know if you need further assistance, @peterd5207 

Have a good day!

BasilDV