Constant dropout and slow speeds especially in the evenings (Camberwell VIC area)

[davvo70]

Hi there,

In the past couple of weeks, we've noticed our internet dropping offline and/or experiencing very slow speeds particularly the evening (9pm AEST onwards).

I just ran the speedtest (using http://tpg.speedtestcustom.com/) and a download speed of 2 Mbps (check was run at approx 10:45 pm). I'm on a 50 NBN plan.

Can you please check our line to see if there are any issues which may be contributing to drop outs and/or extremely slow speeds.

David

[davvo70]

Hi there,

I just ran another speed test (using http://tpg.speedtestcustom.com/) and could only get 5.0 Mbps. The upload speed was 9.0 Mbps which isn't great either.

David

[BasilDV]

Hi @davvo70

Welcome to Community!

We were able to locate your account using your community details and tested the line, but was not able to detect any faults.

Did you test the speed via WiFi or Wired connection? We've created an article that will guide you on how to troubleshoot a slow speed issue.

Refer to this link.

The modem shows that it has been stable for almost 3 days. If you are connected via WiFi, then it is possible that signal interference is causing the issue.

Refer to the articles that we've created to improve your home WiFi network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

Let us know if you need further assistance.

BasilDV