Email Issue

Level 2

For the last few days any emails I send from my Android Phone email app (standard app) to my TPG email take hours to be received. Any emails I send to my Gmail account go through straight away as normal.

When I send them on the phone it appears to leave the phone, shows up as "sent" but not received on the phone, on my laptop email outlook express and NOT showing up in the TPG Post Office. Many hours later they do appear as they should have originally.


Toady I receievd an email which is related to this issue, which was titled "Warning: could not send message for past 8 hours.


Soemdetails in the email was "Connection reset by"


Also had an attachment which said:


"Return-Path: <>
X-TPG-Junk-Checked: Yes
X-TPG-Junk-Status: Message not scanned because user authenticated using SMTP AUTH
X-TPG-Abuse:; ip=XX; date=Sat, 24 Apr 2021 10:09:25 +1000; auth=vi8zyXrzT0/Tmq1183GywQMpSWIjg/6TAUa9xSLO1cc=
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;; s=alpha;
t=1619222965; bh=3+EEHnsudn4MDd7elH1KRK1/AZccU60PCMZVnf6GDAM=;
h=X-TPG-AbuseSmiley Very Happyate:From:To:MIME-Version:Content-Type;
Received: from [] ( [])
(authenticated bits=0)
by ( (8.14.3/8.14.3) with ESMTP id 13O09OOK017109
for <>; Sat, 24 Apr 2021 10:09:25 +1000
Message-Id: <>
Date: Sat, 24 Apr 2021 10:09:23 +1000
Importance: normal
From: jesdanco <>
MIME-Version: 1.0
Content-Type: multipart/mixed; boundary=""


Does anyone understand what this means or know what maybe happening?


Hi @jesdanco


Welcome to the Community!


Are you sending an Email to your TPG email address using a different/third party email address?

How about using a different device (computer) to send the email? Did you receive it instantly compared to your Android phone?