Get online support
Hi,
After some assitance as I have sent multiple emails and called many times however my emails are completly ignored and each time i ring i get told i will receive and "update within 24-48 hours", i am still yet to receieve an update on a matter raised 1-2 weeks ago (thats approx. 168-336 hours fyi).
This has become very frustrating...
I would like the following answered:
I would like this matter resolved and my questions answered.
The customer service has really been poor with this matter, please keep me updated!
Regards
Hi @iainhargreaves2, we apologise for what happened. We'd like to take a look at your account to better understand the situation. Please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.
To send a PM, please refer to this link: How do I private message (PM) in the community
Hi Riezl,
Message has been sent
Thanks
Thanks for sending the details. We have coordinated your concern to our Provisioning Team and we'll make sure that you will be contacted by the Case Manager within the day.