Emails ignored and questions unanswered, where is the customer service?

[iainhargreaves2]

Hi, 

After some assitance as I have sent multiple emails and called many times however my emails are completly ignored and each time i ring i get told i will receive and "update within 24-48 hours",  i am still yet to receieve an update on a matter raised 1-2 weeks ago (thats approx. 168-336 hours fyi).

This has become very frustrating... 

I would like the following answered: 

• When is my nbn connection box coming to be installed? I want the date / time confirmed. 
• Will there be a temporary service issued? As waiting 4-6 weeks for connection is a very long time...I have the nbn co-axial wall point installed, I have the router, i just need nbn to come and install the connection box.  

I would like this matter resolved and my questions answered.

The customer service has really been poor with this matter, please keep me updated!

Regards

[Riezl]

Hi @iainhargreaves2, we apologise for what happened. We'd like to take a look at your account to better understand the situation. Please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

To send a PM, please refer to this link: How do I private message (PM) in the community

[iainhargreaves2]

Hi Riezl, 

Message has been sent

Thanks 

[Riezl]

Thanks for sending the details. We have coordinated your concern to our Provisioning Team and we'll make sure that you will be contacted by the Case Manager within the day.