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Emails in being marked [SPAM] and possibly out too.

Level 7

For some time I have noticed that some of my emails being received are marked  '[SPAM]' when they certainly are not. Some of my emails out just lately (past couple of weeks) seems to be shunted to the receivers' spam mailboxes too.


Hi @alanguide,


If the emails being tagged as SPAM, is not really a SPAM. You may change the filter on the Post Office Mail Filtering Settings.


Please follow the directions below :

1. Login to your TPG Post Office with your username and password through this link :

2. Click on Settings at the top.

3. Click on Mail Filtering Settings on the left side of the page.

4. On Select the level of filtering for all your incoming email box, choose the level of filtering you prefer. Below are the security level you can choose from:

    * Off - No filtering, turns off automatic Junk Filter detection
    * Low (Normal) - Low filtering, sets a low Junk Filter detection sensitivity
    * Medium - Medium filtering, sets a slightly higher sensitivity.
    * High - High filtering, sets the highest sensitivity (high setting also filters Bcc'd messages)

5. Click on Save Settings.


You may also try to use the other features under Mail Filtering:

* Address Filters - allows you to create rules that will either block or allow messages to be delivered, no matter what content is within the message.   

* Advanced Filters - allows you to create rules that can not be created with the Address Filters. These give a finer control on the way a message can be matched, and can be set to expire on a certain day if desired.


Furthermore, you can select all the emails on the current page by clicking on the gear icon near the trash button to delete the emails per page.


Let us know if we can be of further assistance. Thank you.