Hi @eframpton01,
Welcome to TPG Community!
We recommend having a read of these community articles, which may help you with this query.
Setting up TPG email for Windows 10 Live Mail
Setting Up TPG Email for Microsoft Outlook 2016
Should you need further assistance, please PM us your TPG customer ID, username and complete address together with your best contact number and most convenient time to receive a call.
To send a PM, please refer to this link: How do I private message (PM) in the community
