Internet Speed is so slow these days

[26byo]

Wondering whether other people have experienced really slow internet speeds the past few days..?

There is no nbn outage in my area but my int speed is so slow despite being on the 25mbps plan.. ive run the speed test and its below 1 for both upload and download speed..

[Ahra_G]

Hi @26byo,

We'd love to help and get to the bottom of this.

For customers experiencing connection issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 

• Wi-Fi troubleshooting steps - No Internet/Connection 

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.

To send a PM, please refer to this link: How do I private message (PM) in the community

Regards,

Ahra_G