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Internet down since 1pm 19/03 No access to Tech support

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Level 2

My internet has been down since 1pm yesterday 19/03/2020

I tried calling at first and then redirected to TPG online chat.  I waited there for approximately 1,5 hours then cut off.  I tried again, waited for around 2,5 hours on the chat line only to be told there was no one online to assist.  I then tried to call again, held on for 3,5 hours with no response.  TPG, what is going on.  How can I get my internet back up if you are not available to assist. 

2 REPLIES 2
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Moderator

Hi @6208161

 

We have likewise replied to your post located here:

https://community.tpg.com.au/t5/Broadband-Internet/Cable-error-8180/m-p/49162#M19331

 

Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/  and we'd be glad to assist you.

 

We appreciate your patience during this time. 

 

Thank you! 

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Level 1b
Have you had any luck I’m trying to connect a new modem and having no luck. Can’t get support either