Get online support
Welcome to the Community!
For customers experiencing any issues with their ADSL/NBN service, we recommend the best thing to do first is check if there's an outage on the ADSL/NBN network.
We have created this article that can guide you on How to Check for NBN Network Outage or TPG Service status.
If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/nbn/troubleshooting
Feel free to search Community for help with your issue, or send me a PM with your TPG username or customer ID number to assist you accordingly.