Internet not working

[anak]

Internet not working from yesterday morning. NBN black device has flashing lights. Extremely frustrating as I need internet to work from home. Tried reaching out via live chat and it is completely useless. I received no response.

[luisc]

Hi anak

My apologies if you are not able to reach our support people.

I can see your case has been escalated to our technical support department, We will update you as earliest possible.

Thanks