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Last Reminder Email. Keep getting these emails

Level 1c

Dear customer,We're writing to let you know that Our attempt to debit your nominated card for this month was unsuccessful due to a problem with your current payment method. We will make additional attempts to process your renewal, but your service may be interrupted.To avoid a delay in your service.Please visit your partner dashboard and update your details:

Kind Regards,
Tpg Telecom



Hi @adsl98ky


We appreciate you raising this concern to us. 


I've managed to check your account and it appears to be up-to date with regards to payment. 

Could you please post a screenshot via private message of the email itself so we can verify and check on our end? 



Thank you.