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My home phone isnt working yet my internet is however it is very slow

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Level 1a

So i noticed about two weeks ago that my home phone is not working.  It appears to be stuck on an egaged tone.  I have tried other phones and have have plugged unplugged it etc.  My internet however is working.  It is incredibly slow and sometimes hit and miss.  Any ideas?

1 REPLY 1
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Moderator

Hi @chrisynowlan23 

 

We recommend you to check this article that we have created related to this issue:

Troubleshooting No Dial Tone - TPG Home Phone/Voice Service 

 

If the issue persists, let us have your Customer ID or username private message as we are unable to confidently verify your Community details in pulling up your TPG account. 

 

 

Regards,

Ahra_G