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Last Reminder Email. Keep getting these emails

Level 2

Dear customer,We're writing to let you know that Our attempt to debit your nominated card for this month was unsuccessful due to a problem with your current payment method. We will make additional attempts to process your renewal, but your service may be interrupted.To avoid a delay in your service.Please visit your partner dashboard and update your details:

Kind Regards,
Tpg Telecom



Hi @adsl98ky


We appreciate you raising this concern to us. 


I've managed to check your account and it appears to be up-to date with regards to payment. 

Could you please post a screenshot via private message of the email itself so we can verify and check on our end? 



Thank you.